Refund Policy

Last updated: February 12, 2026

1. Overview

At Bengalbookings, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines when and how you can request a refund for our services.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Technical issues that prevent you from using the service
• Service not functioning as described
• Duplicate charges or billing errors
• Request made within 7 days of initial purchase (first-time customers only)

3. Refund Schedule

Request Timeframe	Refund Amount	Conditions
Within 7 days	100%	First-time customers, limited usage
8-14 days	50%	Valid technical reason required
15-30 days	Pro-rated	Service unavailability only
After 30 days	No refund	N/A

4. Non-Refundable Items

The following are not eligible for refunds:

• Services already consumed (API calls, token usage)
• Subscription renewals (cancel before renewal date)
• Custom development or integration work
• Accounts terminated for policy violations
• Purchases made more than 30 days ago

5. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@bengalbookings.com
2. Include your account email and order/transaction ID
3. Describe the reason for your refund request
4. Provide any relevant screenshots or documentation

6. Processing Time

Refund requests are typically processed within:

• Review: 2-3 business days
• Processing: 5-7 business days after approval
• Bank credit: 5-10 business days depending on your bank

7. Cancellation

You can cancel your subscription at any time from your account settings. Upon cancellation:

• You will continue to have access until the end of your billing period
• No refund will be issued for the remaining period
• Your data will be retained for 30 days before deletion

8. Contact Us